Customer service
Customer service
Payment options
Shipping costs
Delivery time / delivery
Visit webshop
Returns
Terms and Conditions
Question or complaint
Payment options
Ideal:
With iDEAL you can pay for your online purchases reliably, securely, easily and quickly.
You pay in your familiar online banking environment, using the specific security methods of your own bank. As an internet banker, you can use iDEAL immediately, without having to register.
The biggest advantage of iDEAL is that payment is made immediately and we receive a notification of this. We can then process the order immediately.
Mr Cash:
Secure online payment system for customers in Belgium
Paypal:
Secure ordering without providing credit card numbers or financial information. Payment is received directly, allowing us to process the order immediately.
Bank transfer in advance
You can also choose to pay in advance by bank transfer.
Transfer the total amount of your order to the bank account of Feest en Kleding – NL44 RABO 0130 8357 73 – stating the order number. As soon as your payment is received, we will process your order and ensure fast shipping. Please note that advance payment may take longer than the methods above.
NO additional costs are charged for the aforementioned payment methods.
Cash
Items can be picked up by appointment in Vriezenveen and paid for in cash. Always contact us in advance. You can also pay by debit card when picking up.
Bank details:
Rabobank: NL44 RABO 0130 8357 73
Ordering from abroad:
IBAN: NL44 RABO 0130 8357 73
Swift/BIC: RABONL2U
Shipping costs
NETHERLANDS
From €75.00 FREE
Otherwise only €4.95
Belgium and Germany
From €75.00 FREE
Otherwise only €6.95
Visit webshop
We are not a physical shop with opening hours but a webshop. If you wish to pick up an order, please call or email for an appointment.
Delivery
Fast delivery
We try to process an order on the same day (orders placed before 3 PM). If a product is unexpectedly out of stock, we will contact you by email or phone to discuss the delivery time or offer an alternative in consultation with you.
Deliveries are made on Monday, Tuesday, Wednesday, Thursday, Friday, and Saturday.
Returns
Click on the link above.
Returns are no problem and can always be made within 14 days of receiving your order. You must return the items in their original packaging.
You can pre-register a return via the webshop.
The shipping costs for your return are at your own expense.
If an entire package is returned, we will reimburse the cost of the items, including any shipping costs paid by us.
Refunds will be made within 14 days after the customer reports the revocation.
Please note: The entire shipment, including (our incurred) shipping costs, will be reimbursed if the entire shipment is returned. If a part of the order is kept, only the costs of the returned item or items will be refunded. In that case, the shipping costs will be paid by the customer.
If your return causes your order to fall below the free shipping threshold, shipping costs will be deducted from your refund.
Returns can be sent to:
Feest en Kleding,
Zuivering 10A,
7671SP Vriezenveen
You must include the downloadable return form with the return package (article number does not need to be filled in).
Clothing or items can only be returned in their original packaging and must not show any signs of use. Tags on clothing must remain attached as delivered, as must the packaging in which it was delivered. We cannot accept items that have been removed from their packaging.
Wrong size
If you have ordered the wrong size, you can place a new order with the desired size. Once paid, we can ship it immediately. You can return the wrong size and you will be refunded the amount.
If you want to arrange your return yourself, then
Question or complaint
At Feest en Kleding, we value satisfied customers greatly. Should you have a negative experience with our service, we would like to hear about it. You can fill out your complaint on the contact page and send it to us. Always include your order number with your complaint. You will receive a resolution regarding your complaint within 5 business days.
We are affiliated with the Webshop Keurmerk foundation with the possibility of mediation by the Stichting Webshop Keurmerk.
International orders
If you order outside the Benelux or Germany, additional costs may be charged. You can inquire about the costs in advance. The costs depend on the size of the package and the destination. We charge what is charged by DHL.